FAQs

  • Can I change the colour and variety of my flowers  - Every effort will be made to replicate the flower image you are ordering, however varieties and colours are based on availability. If you would like a specific colour theme, please note this in the comment section or email emily@rachelaclingen.com, Rachel A. Clingen Boutique Blooms reserves the right to make adjustments based on season and availability. 
  • Can I request a delivery date outside of the delivery schedule - If you want your flowers delivered on a date other then our available delivery dates, additional delivery fees may apply. Please email emily@rachelaclingen.com for a quote. 
  • Can I request a delivery address outside of the delivery regions - If you want your flowers delivered to an address outside of our delivery regions, additional delivery fees may apply. Please email emily@rachelaclingen.com for a quote.
  • Can I have a custom flower arrangement made - Yes. We offer custom arrangements based on our availability of flowers. Please email emily@rachelaclingen.com for more information or call 905 763 7700
  • Can I specify a delivery time - You can request a delivery window of 3 hours between 9am-4pm for your delivery date. We will make every effort to have the blooms delivered within the requested window. 

  • What if the recipient isn’t home - If the weather is appropriate, we will leave the flowers outside if we feel the area is protected.  We will notify the recipient by text that the flowers have been left. If we are delivering to an apartment building or condo we will leave with the concierge and will notify the recipient by text.  If the temperature is not suitable to leave the flowers we will contact you and attempt to deliver on a different day. An extra fee will be applied.
  • Do I have to leave a recipient phone number - Yes. In order for us to process your order, you must leave the recipient number.
  • Do you do flowers for weddings and events? - Yes. Please visit rachelaclingen.com for more information.
  • Do you offer weekly/monthly flower subscriptions - Yes. We offer custom arrangements for your home or office on a weekly, bi-weekly or monthly basis. Please contact us at 905 763 7700 or email emily@rachelaclingen.com for more information. 
  • How long will my flowers last - We use only premium flowers and execute a multiple step process to ensure their freshness and longevity. Flowers that are arranged in foam (bloom boxes use foam) will not last as long as fresh cuts (bloom bags). Depending on the varieties used flower boxes can last 4 to 8 days depending on room temperature and customer care. Bloom boxes need to be watered daily. If you would like an extended life of the flowers, we suggest, taking the flowers out of the box after a few days, re-cutting the flower stems on a sharp angle and placing in a vase of water.  
  • What is your return policy? - Because our product is a perishable item we unfortunately can not offer exchange or returns on product